If you were one of the more than 33,000 households impacted by today’s Comcast’s widespread cable outage, you have some recourse under the franchise agreement and the City of Seattle’s Cable Customer Bill of Rights.
Make sure that you report your outage by calling 1-800-COMCAST (266-2278).
For this particular outage, the Bill of Rights specifically allows for:
The Cable Customer Bill of Rights established levels and quality of service to ensure customer satisfaction. Specifically when it comes to courtesy, accessibility, responsiveness, services for customers with disabilities, customer information, customer privacy, safety, satisfaction guarantees, complaint procedures and credits to customers, the City of Seattle can advocate on your behalf.
For more information on the Cable Customer Bill of Rights, visit http://www.seattle.gov/cable/2001_Bill_of_Rights.htm.