The Utility Discount Program (UDP) helps you get current and stay current on utility payments by offering a discount of about 60% on your Seattle City Light bill and a 50% discount on your Seattle Public Utilities bill.
Seattle has one of the strongest utility discount programs in the country; however, of the estimated 72,000 Seattle residents who qualify for this important program, only 14,000 were enrolled at the beginning of the year.
Mayor Murray has directed city departments to double enrollment in this program over the next four years as part of his efforts to make sure Seattle is affordable for its working families.
An interdepartmental team has delivered an action plan with recommendations aimed at doubling enrollment by creating a program that is well-known, easy to navigate, and simple to enroll in. The mayor has directed these departments to begin implementing this report’s recommendations, and we are already beginning to see positive results. In January, roughly 14,000 customers were enrolled in the UDP. At the end of June, more than 15,700 customers were enrolled, a 12 percent increase.
Interdepartmental Team Report: Strengthening the Program
The Mayor’s Office of Policy and Innovation was tasked with convening an interdepartmental team consisting of representatives from the Human Services Department, Seattle City Light, Seattle Public Utilities, and the City Budget Office, to develop an action plan for strengthening rate assistance programs and increasing UDP enrollment.
The recommendations contained in this report are intended to meet both the mayor’s enrollment goal and create a utility assistance program that prioritizes efficiency and customer service. Although expanding the program’s reach is critical, the team acknowledges the need for reforms and innovations to improve the overall customer experience.
The interdepartmental team identified three areas of focus for reform and improvement:
- Recruitment/enrollment, including enhanced marketing and new customer development;
- Process improvements; and
- Customer retention.
2014 Eligibility Requirements
More charts related to the UDP program, as well as to City Light and Seattle Public Utilities rates, can be found here.
How to enroll
If you meet the eligibility requirements for the Utility Discount Program, please fill out the UDP application form and mail it along with the Landlord/Tenant form and Self-Request for Records form to:
Utility Discount Program
810 3rd Avenue, Suite 350
Seattle, WA 98104
Changes will be coming to the enrollment process to make enrolling easier for the customer and more efficient for the processing department. We will update this information when those changes are complete.
If you have questions, please refer to the Human Services Department’s Frequently Asked Questions, email the UDP team at firstname.lastname@example.org, or call 206-684-0268 (TTY/TDD 206-233-2778). Their call-in hours are Monday through Friday from 8:30 a.m. to 4 p.m.